Last Updated: [7/14/2025]
D&R Retro Gaming Return and Refund Policy
At D&R Retro Gaming, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are happy to offer a return and refund policy that guarantees your peace of mind.
Return Policy
- Eligibility for Returns: Returns will be accepted within 30 days from the original purchase date. To be eligible for a return the product must be received to us in its original packaging and with no extensive damage.
- Return Process: To initiate a return, please contact our customer support team at shopdandrllc@gmail.com with your order number and reason for your return. Customers are responsible for returning any products purchased from our website. This includes covering all return shipping costs. You may choose the shipping carrier at your discretion. All returned items must be sent to the return address provided on our website.
- Bulky Items: Some products are considered bulky items due to their size and weight. These items include, but are not limited to, arcade machines, VR machines, air hockey tables, and billiard tables. PLEASE ensure that you have adequate commercial or personal space for delivery and installation prior to purchase, as these items are extremely cumbersome and difficult to return. If you have any questions about any of these items and their measurements, please do not hesitate to contact us, so that we can get you the most accurate information as possible.
Refund Policy
- Processing Time: Once we receive the returned item and confirm its condition, your refund will be processed within 5-7 business days. The refund will be issued to the original method of payment.
- Return Shipping Costs: Please note that return shipping costs are non-refundable. You will be responsible for return shipping unless the item was defective or an error was made on our part.
- Defective or Damaged Items: If your product arrives defective, damaged, or not as described, please contact us within 7 days of receiving the item. Upon a complete investigation, we will gladly replace the item or issue a full refund.
Exchanges
- If you wish to exchange an item please return the original item. The customer is responsible for the return shipping cost of the product to be exchanged. We will gladly exchange an item of the same price. Shipping is free for the exchanged item to be sent out to the customer. If you wish to exchange for an item with a different price, please refer to and follow the information given in the return policy stated above.
Important Notice
Due to recent tariff regulations imposed on imported goods into the United States, we may experience increased costs on select products. As a result, prices on certain items may be subject to change. We remain committed to offering fair pricing and will continue to monitor the situation closely to minimize the impact on our customers. We appreciate your understanding and continued support.
Contact Us
If you have any questions or concerns regarding returns, refunds, or exchanges, please do not hesitate to contact our customer service team at:
Email: shopdandrllc@gmail.com
Phone: 888-859-1582
We reserve the right to update or modify the Return, Refund and Exchange policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. Please review these terms periodically to stay informed of any changes.
Thank you for choosing D&R Retro Gaming. We appreciate your support and are committed to providing you with the best retro gaming experience possible!