At D & R Retro Gaming, we are committed to delivering your retro gaming experience in a timely and reliable manner. Due to the nature and size of our product range—from compact gaming accessories to large VR and arcade machines—our shipping process varies depending on the item ordered.
1. Shipping for Large & Bulky Items
Large items such as VR gaming machines, billiard tables, basketball machines, and other oversized gaming equipment are shipped directly from our overseas suppliers. Please note the following:
*Signature is required upon delivery for these items.*
- Shipping Timeframe: Delivery can take up to 90 days from the date your order is submitted.
- Shipping Method: These items are shipped via sea freight or international freight carriers due to their size and weight.
- Tracking Information: Once your item has shipped, we will provide tracking information when available.
- Delivery Location: Please ensure that your delivery address is accessible for large freight deliveries.
2. Shipping for Small & Medium-Sized Items
*Signature is required for upon delivery for these items.*
- Shipping Timeframe: Estimated delivery is 7–15 business days from the date the order is placed.
- Shipping Method: We use reliable domestic carriers with tracking included on all orders.
- Handling Time: We aim to process and dispatch all orders within 1–2 business days after we receive the item.
3. Additional Notes
- Split Shipments: If your order contains both large and small items, they may be shipped separately.
- Delays: While we strive to meet our estimated delivery times, delays can occasionally occur including but not limited to, customs, carrier issues, or international shipping logistics, inclement weather. We appreciate your understanding and patience.
- Shipping Costs: We offer free shipping on all of our products. Shipping days are Monday - Saturday in most areas. Please see our Return and Refund policy for additional shipping information
If you have any questions about your order or shipping details, feel free to contact us at shopdandrllc@gmail.com or 888-859-1582.